3rd Level Support Engineer - Contact Centres

As a senior centre of excellence within the Contact Centre Support Desk, the primary purpose of this role is to act as a technical leader, driving the timely resolution of complex service and support-related escalations and problem management. This senior position is critical for providing technical leadership, mentorship, and training to raise the overall level of support offered by the entire team. The successful execution of this role requires the proactive coordination, communication, and f…