Director of Contact Center Operations & Analytics

National University Health System (NUHS) is seeking a strategic Head of Group Contact Centre to drive service excellence and performance across NUH, NTFGH, JCH, AH, and National University Polyclinics. You will lead a multidisciplinary team and oversee analytics, dashboards, and continuous improvement initiatives. In this role you will shape workforce planning, manage budgets, and ensure excellent patient experience in a dynamic healthcare setting, partnering with stakeholders and vendors to J-…