Receptionist

Job Purpose

Provide a professional and welcoming reception service at the company’s Head Office while supporting daily administrative activities, facilitating communication, and maintaining an organized reception area.

Key Responsibilities

Welcome visitors, confirm appointments, and notify the relevant employees of their arrival.
Maintain visitor records and issue visitor passes in accordance with company procedures.
Answer and direct incoming calls, take messages, and ensure they reach the appropriate employees.
Respond to general inquiries and provide approved information about the company and its services.
Coordinate meeting room bookings and ensure rooms are prepared for meetings and visitors.
Receive, record, and distribute incoming mail, correspondence, and parcels.
Arrange outgoing documents and parcels with courier providers and track delivery.
Maintain a tidy reception area and coordinate with housekeeping and maintenance teams as needed.
Update internal contact lists and telephone extensions in coordination with relevant departments.
Provide administrative support, including data entry, printing, scanning, and filing.
Coordinate visitor access with security and comply with safety and confidentiality procedures.
Perform other related duties as assigned by the line manager.

Qualifications and Experience

High school certificate or equivalent; a diploma in Office Administration or Business Administration is preferred.
Preferably one to two years of experience in reception, customer service, or administrative support.
Proficiency in Arabic and the ability to communicate effectively in English, both verbally and in writing.
Proficiency in Microsoft Office, email, and standard office equipment.

Skills and Competencies

Strong communication and interpersonal skills.
Professional and courteous customer service.
Organization, time management, and prioritization.
Accuracy, attention to detail, and confidentiality.
Ability to handle inquiries and unexpected situations professionally.
Teamwork, punctuality, and professional presentation.

Key Performance Indicators

Visitor satisfaction with reception services.
Timeliness and accuracy of call handling.
Accuracy of visitor and correspondence records.
Effective coordination of meeting room bookings.
Compliance with visitor access and confidentiality procedures.